Buzz About The Celebrity Experience

“You can still taste that unique moment when, as a customer, you received star treatment. Akin to the first bite of a chocolate covered strawberry, it lingers on the taste buds. The Celebrity Experience provides you with the perfect recipe for creating the sweet aftertaste of wonderous service.” Bob Danzig, former CEO, Hearst Newspapers and author, speaker and professor.

“You can’t focus on the customer until you develop the right attitudes in your team. The Celebrity Experience is proof that you can treat your customers like stars and improve the bottom line.” Howard D. Putnam, former CEO, Southwest Airlines and author of The Winds of Turbulence

“The Celebrity Experience precisely and lighheartedly details the way we would all love to be treated. You may not always get the celebrity treatment, but there is no longer any excuse for failing to provide such an experience for your customers. The great stories, targeted examples, and wise asides all combine for a good read.” Stephen C. Lundin, author of the Fish! series of books and co-author of Top Performer: A Bold Approach to Sales and Service.

“Imagine a world where every customer receives nothing but red-carpet service. A fantasy? A pipe dream? Not anymore. In Cutting’s wonderful new book, we learn how easy – and profitable – it is to create the celebrity experience for our customers. A worthwhile read, that challenges assumptions, provides techniques, and inspires action, this may be the most beneficial book you read all year.” Phillip Van Hooser, author of Willie’s Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty

“Cutting’s charming book is overflowing with practical ideas, delightful stories, and amazing examples of organizations that treat their customers – and their employees – like stars. I could hardly put it down! Not only does the celebrity experience create loyal customers, but it also makes workplaces lots more fun. Thank you, Donna, for helping us all look at service through Hollywood’s eyes.” Barbara Glanz, professional speaker and author of CARE Packages for Your Customers and coauthor of The Simple Truths of Service as Inspired by Johnny the Bagger.

“It’s said there’s not a lot of traffic on the extra mile. Well, The Celebrity Experience goes there with its real-world examples and specific suggestions. Cutting’s delightful style, blended with her focus on bottom-line results, makes this book a must for anyone who deals with the public.” Sam Horn, 15-time emcee of the Maui Writers Conference and author of POP! Stand Out in Any Crowd.

“The Celebrity Experience is rock solid. Not only does Donna Cutting share what any business can do to give red-carpet customer service, the examples and case studies she includes make this practical book interesting, easy to read, and, frankly, fun! Anyone who has a business or professional practice should buy a copy immediately.” Susan RoAne, keynote speaker and author of How to Work a Room.

“Can everyone please read this book? I want to be treated like a celebrity! Put the person back into personal service and gain clients who love to praise you and pay you. Donna Cutting has written an enlightening, powerful, and fun guide so you can make every client feel like a star!” Chellie Campbell, author of Zero to Zillionaire and The Wealthy Spirit

“As Donna Cutting highlights in The Celebrity Experience, each of us wants to be treated with personalized, compassionate, and just plain special attention. At Country Meadows Retirement Communities, we are preparing to serve the seniors of the future. The celebrity experience is exactly what Baby Boomers will expect from their independent and assisted living providers.” G. Michael Leader, President and CEO, Country Meadows Retirement Communities