Jackie Huba, over at The Church of the Customer Blog, shares an experience she had at J.Crew that sounds suspiciously like STAR Treatment! Check it out and then tell me if you don't think CEO Mickey Drexler is practicing the art of "and then some."
If you've read The Celebrity Experience, you know what I mean by "and then some." It's not just about giving good service but about adding those unexpected touches that WOW your customer and...dare I say it....make them feel like celebrities!
Pardon me while I head over to J. Crew for a little star treatment!
About the Author
- Donna Cutting
- United States
- Donna Cutting is a speaker and writer on the topics of employee engagement and extraordinary customer service. Corporations, associations and others call upon Donna often to give presentations that help leaders create places where employees get Standing Ovations and customers get Star Treatment.
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